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Tell Your Yelp Story

Everyone wants to be heard. That seems to be the #1 complaint on Yelp is the lack of transparency in the filter, the lack of response to real business issues, and the seeming lack of care that real businesses are being destroyed by fake reviews while real good reviews are filtered out.

It’s time to share your story… stories will be chosen from the comments below to be profiled on the site with the truth of how Yelp has done you wrong.

If you really want to help, read through the comments and thumbs up or down the stories to help the media select the best stories to profile. This is a community to support local businesses, so please help each other, comment, and lend an ear/shoulder when needed.


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  1. Oliver Grieb

    Here is my email to YELP, after I found out with a loss for my business, that reviews dont get posted and that all that was understood from my side about yelp, didnt really happen:

    I just spoke to one of your very nice colleagues, and I gotta say, every one that I spoke to on help is always very nice.

    As a business owner I was looking forward to be on yelp and even though I felt kind of pushed into signing up with Yelp Ad – yes I know, I made the decision to do so, but everyone I spoke to was always very promising to what could happen – I decided to move forward and try it out. If I got one tour with Yelp it would have paid for a month and if for the time being I had only one tour through you it would have paid for the campaign.

    As I said, every one is happy, but I am a not happy customer at all.

    Nothing happened that the representatives told me and it wasn’t even close.

    On the other hand I was looking forward to have Yelp as kind of a HELP for the reviews to be out there online about my business.

    That was why I sent an email, because i have about 7 reviews not showing up and that is not understandable to me – well, it was not understandable. The very nice lady I spoke to explained everything to me and now I am even more sure that I do not want to be on the Yelp ad anymore.

    A big loss to my business, but as you know, you do learn through mistakes.

    Yes I am upset and No there is nothing really that you can do for me. I was hoping that at least the reviews could be visible, but that is something your computer system does not allow!

    David, don’t get me wrong you all do properly do a great job and for some businesses it really makes a difference, but not for me.

    And I do feel kind of ripped off! If someone asked me about yelp I will share this of course, also that some businesses that I as a tour guide tried to take guests to ad they do not exist anymore but still show up. How does that look for me!

    Never mind, I felt I had to tell you all this, because if I have an unhappy customer I would like to know, what I can do to improve and I would appreciate a honest answer!

    Thanks for taking the time to read the email from an unhappy customer!

    Have a great day!

  2. Jason

    Why does it have to be so hard to contact yelp? I have tried multiple times to have my password reset and it wont send me the email and now there is now way to contact them but if they want me to buy advertisement from them they won't stop contacting me….

  3. Jimy

    WARNING: NEVER CLAIM YOUR BUSINESS ON YELP its a death certificate. Even though you enter your business info under they guise that you are freely advertising – you will never be able to take it down! Yelp is a complete scam – since 2008 7 years my small business attained positive reviews but Yelp only posts negative ones claiming that its some sort of software that does the work – If you call the staff they have the education level of 4 year olds and will hang up on you within minutes of the call – they have been sued for dismal business practices and BBB gives them the worst rating on the internet. This business is a bubble waiting to pop as their law suits pile up recommend shorting this company that won't be here much longer.

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