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Tell Your Yelp Story

Everyone wants to be heard. That seems to be the #1 complaint on Yelp is the lack of transparency in the filter, the lack of response to real business issues, and the seeming lack of care that real businesses are being destroyed by fake reviews while real good reviews are filtered out.

It’s time to share your story… stories will be chosen from the comments below to be profiled on the site with the truth of how Yelp has done you wrong.

If you really want to help, read through the comments and thumbs up or down the stories to help the media select the best stories to profile. This is a community to support local businesses, so please help each other, comment, and lend an ear/shoulder when needed.

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Permanent link to this article: http://yelp-sucks.com/tell-your-yelp-story

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  1. Kurt Gundersen

    Yelp has been posting 3 stars and under for years. I know for a fact that customers rant and rave about how good our Chinese Buffet is . They post 5 stars and there removed or never posted. They have 1 star ratings dating 3 and 4 years ago from competitors and reviewd not even pertaining to our food. Yelp even posted a racist comment and after i complained took it iff…I still have a scan of the post. Yelp is so baised its unbelievable!!!

  2. fred

    Is there any way to get out of the ridiculous cancelation fee of $700?

  3. Georgiy

    You would never imagine a company of this magnitude have a scam operation running targeting hard working small business owners.
    Yelp advertising is an absolute scam, their technology is very simple yet they continue to reply with same answers and keep you going. There is no transparency on why the ad was displayed to a particular user, they put you in a "category" and if if a user searches anything related to that category of keywords you ads pops up, the scam part is that user might be searching for something completely unrelated and if they do click on your ad, see your profile, move on, you pay and they pocket.
    They are not able to show the business owner on why,who they displayed the ad to and where the clicks are coming from, there was such a great inconsistency between other PPC platforms that I have used I was fortunate enough to figure out their scam early enough.
    Salesperson was extremely dishonest, promised free $200/month that never came, they keep feeding you the same story about adjusting the profile, pulling out the tool box etc…professional scammers don't know how a person can work in an organization like this and how they are able to get away with it.

  4. Nick

    I’m appalled and disgusted by Yelp and their shady behavior. THIS HAS TO BE A CLASS ACTION LAWSUIT IN THE MAKING. If so, count me in.

    We magically had 14 reviews removed and placed in the “not recommended” section. 12 of which were five star reviews. Every time we get a customer who leaves a five star review, we have another one removed. I feel like their goal is to keep us under 4 stars at any cost. We would be at 4.5 stars if they didn’t remove any of them since we currently only have 32 total reviews not including the ones they removed.

    The jacked up thing is that they leave one star reviews from customers who have not left any other reviews before or after the one they left for us and it was their one and only post but any five star that is similar is being removed. I’ve seen posts from businesses who have had hundreds or thousands removed and not recommended which I believe is bogus. This completely shady and crooked.

    We worked so hard to start and increase our average stars and have busted our butts trying to impress the heck out of our guests so that they would actually take the time to leave us reviews and after all that effort, they just get removed. However, any one star review remains. Even one star reviews which seam like they are from competitors and ones with foul language remain but genuin five star reviews from impressed guests are being removed. I’m disgusted with Yelp and I hope someone would sue the heck out of them and put them out of business.

    This is so deflating and demoralizing.

  5. Mlh

    I am a small business owner in Texas, business is great and all my reviews are great on Facebook, I have had several 5 star reviews and one one star review from a competitor, yelp took them all off except the 1 star review when I refused to advertise with them. This should be illegal but word of mouth is my best advertisements and will always be, I sleep great at night, run a “honest business”. Wish consumers knew the truth about yelp and the mafia style antics they rely on. Like I said, word of mouth is your best, or worst advertisement, and I tell everyone I know how they are.

  6. Danny

    "EXTORTING" small business is what Yelp does best! I have been a victim of their extortion tactics as well. I had no problems with the free listing that I had running with Yelp. After many, many sales calls from the Yelp telemarketers, I was eventually convinced that since the free listing was driving a few customers to my business, the paid advertising would drive considerable more customers to my business by removing my competitors from the top of my listing and moving me up to the top of the search results. Initially, Yelp wanted a year commitment but I told them I was not willing to sign up for a year not knowing if it would be a good investment. I eventually received a call from Yelp with an offer to sign up for a 90 day term to try their service. I agreed to try it for 90 days although they said they required a bank card to be on file automatic withdrawal. I advised them that I did not want automatic withdrawal and requested that they bill me. They said there was no other option and refused to bill me so I reluctantly gave them my banking card information. After trying the paid Yelp service, I can honestly say I did not see any increase in traffic so I chose not to continue the service beyond the agreed upon 90 days. Well, they continued to take money from my business account for an additional 60 days beyond the 90 day period. I was required to cancel my card to keep them from taking money from my account.
    I have since moved my business location and as business owner, I logged into Yelp and edited my business address with no problem although the changes would go back to my old address the following day. I attempted to make the address change 6 times but Yelp would change it back to my old address until I called Yelp and complained. Rather than simply changing my address, these corrupt idiots started a new listing without any of my photos, all my reviews were not transferred to the new listing and of course my competitors are back at the top of my listing and my listing is certainly nowhere near the top of the search results. To top it off, I have found that I have new reviews and Yelp has most of these reviews hidden and labeled as "Not recommended reviews". I have a feeling that these reviews would likely not be hidden if they were bad reviews! What Yelp is guilty of is "EXTORTION" – they extort money from small businesses much like the Italian mafia was known for. Yelp has had class action lawsuits filed against them in the past and I think it is time for them to have a real fat lawsuit filed against them real soon to teach them a lesson! I'm in, are you??? Let's do this!!! I know an attorney who might be willing to take on this case.

  7. jacob

    Yelp advertising a complete rip off! $52 PER CLICK!!!!!!!!!!!!! DON'T ADVERTISE WITH YELP. Signed up for $725 per month in advertising with Yelp First month $5 per click. Every month per click cost went up. After 3 months they were charging over $40 per click. I called and they suggested making changes to my profile so I did as instructed by Yelp rep. Next month $52 per click charge. I pulled the plug after three weeks of run around with yelp agents finally saying it might go up again next month!! No Way!!! Now they want $700 cancellation fee. Not a chance! DON'T ADVERTISE WITH YELP. YOU'LL BE SORRY!

    1. George

      Went through the same thing, dont fall into their trap!

  8. Lisa

    Here's a solution for you all who despise Yelp. Since they won't let you take down the page – Go to your business page and edit the company information like I did. My company information is no longer part of the listing on Yelp in any way at all, so potential customers aren't going to find my company on Yelp and see the negative review that is the only one showing. Google searches aren't going to pull up the Yelp page when customers search for my services, nor will it come up when they search my company name or phone number. https://www.yelp.com/biz/yelp-sucks-tampa Then when a rep calls you about advertising, you can tell them your company isn't listed and you don't want it to be.

    1. Rhonda Duffy

      Lisa – thank you for your solution. That sounds appealing. Did you change your address too? Well I guess I should ask what do I need to change?

  9. JoAnn Devone

    I, too, have been harassed by a yelp employee named Peter. I have told him that I hate yelp because of some bogus negative reviews of my business. He will not stop calling and when I tell him NO he becomes rude. Now why would I ever want to be involved with a company that hires idiots like Peter. Yelp is a sight for cowards. No full name needed. I have a 5 STARS on facebook but not on yelp. I agree that this sight only harms hardworking business owners.

  10. BulliedServer

    Why isn't yelp screening the reviews before hand? It's another way to bully someone. I'm a server and someone reviewed the restaurant I work at. I'm all for constructive criticism, however I felt this woman was way out of line saying I was only good for refilling water and bringing checks. We live in a time where people are able to express their opinions while hiding behind their computers, cells, tablets, etc. I often check yelp reviews and I've noticed a few go missing. It's weird how it was the 5 star reviews. Yelp is like a place where people can complain. Sometimes people come in already in a bad mood, so why do businesses have to suffer?

  11. theresamto1

    I always respond to reviews good or bad. I received a 2 star review from a yelp eliter who faulted me for giving her a 2 week notice that I needed to cancel your job with us when we had 2 people quit our small company the same week, both without notice. Mind you when I cancelled her I provided to her the names and numbers of 3 other local businesses such as mine who I had already spoken to who were all willing to do the work on the same day as we were scheduled for and for the same price! Sooooo, my mistake it seems is that I sent an email to the "elite" area supervisor and suggested that they speak to their elite reviewers and suggest that they remember that the businesses that they are reviewing are also potential customer of yelp (for advertising). Fast forward, today I wake up and check my yelp profile and I see that ALL of my responses to negative reviews have been removed from my profile (not 1 but all as in 6 or 7) What may I ask is the likelyhood of that?!? I called Yelp and made a report and I re-responded to all the negative reviews that I could but I found a couple that I couldn't. Shame on you Yelp!!! once again you prove that you are vindictive

  12. jim

    I too hate these F@%%$#$K A&%%Holes at Yelp. I have an online business that's been given good sevice to thousands. I have 10,00's of good reviews on our website and on Etsy and Ebay.Then you get an idiot customers
    who is so stupid that they run and give you a bad review on this horrible site because they are too stupid to read. And like the other people on here have stated. Their review sits right up front. But the good reviews are hidden by these AssHoles!!

  13. Tony R.

    I've been in business for 45 years. Always done business the way my father and grandfather did, one to one building relationships and friends for life. Then comes Yelp! Never witnessed anything like this. Some psycho (known) steroid rage guy left a review calling my company and employees "vermin" among other things and that we should all be "exterminated", etc. He had no other reviews and only one friend so his review was "algorithmed" down based on the worthlessness of the comment (I was actually ok with that). Next day I get a sales call from Yelp. I say no thanks to $300/mo because after 16 years at the same location I have no need for advertising of any kind. Then the following day the shit review magically moves to the top of my page and several long standing 5 star reviews go down. And this one star review stays at the top for over a year as other positive reviews come in below it. Meanwhile, I get an onslaught of phone calls from the most aggressive sales people imaginable. I tell these sales jerks, "why in the hell would ANYONE want to pay good money to have Yelp direct traffic to an extreme hate filled review." What kind of logic is that? I even wrote a letter to Stoppelman. Of course, no response. Not even a form letter. No one answers the phone, no customer service, no appeals, they robot decline everything you request. You can't even opt out of their silly service in an effort to get some relief from the constant harassment.
    This company, Yelp, needs to go broke. If for no other reason than to teach the world that cyber-bullying from the public and extortion as company policy is not acceptable anywhere anytime. — Tony R. San Rafael, CA

    1. Lisa

      My company had 1 scathing review, and that is the only one Yelp would show. I had many great reviews from clients who were willing to speak to someone from Yelp to verify they were real, Yelp didn't care. I got those calls too, pay us money to promote your business even though it has a negative rating on our site. No help at all with removing it or allowing the positive ones to go to the top. Can't delete your company from their piece of crap internet site. But you can fight back. Go to your on line profile on Yelp as the business owner and edit your company information so it no longer reflects your company at all. Change the name of the company (Yelp Sucks is what I used) put in a fake phone number using your current area code (813-555-5555) fake web address (yelp.com) delete any information you can about your business, including description, pictures, etc. You have to include hours of operation, but you can put those as 1pm to 2pm. Internet searches will no longer find your company on Yelp. People looking on yelp for your business or type of business won't see the negative reviews. They won't find you on Yelp at all.

  14. Kurt

    Yelp has been on a campaign to ruin my restaurants name by allowing 1 star posts and by not putting up 4 and 5 star posts from customers that say they wrote them.

  15. Miss B

    Who is ready to act and help me stop this bullying by Yelp..?

    According to public Data Yelp has also lost a lot of huge law suits and a lot of customers who have taken the interpretation of a product review too far by online personally bullying, requested monies to remove reviews or have slandered individuals in full name basis on Yelp; have also been sued for hundreds of thousands of pounds. There is a moral right for business owners to protect them selves and their private lives against personal malicious posts that may have originated from a small issue but as in most cases their ego takes it to a whole new level with a hard working small business being their target to rant and potentially cause a public distrust destroying genuine, ethical hard working businesses/ SME.

    Is Our personal names & private life public 'Yelp' property to allow and encourage users to slander if one of your products is not ideal in the customers view?

    Is the 9 hidden great reviews in contrast to the one 1 star review the policy of an organisation that basis its USP on Transparent service?

    I am willing to join a force as a small business person with brains with any business owners to start a legal and public and media supported campaign against yelp to regain our moral rights and the right to have some control over 'Our' personal and Business reputation ; In the hope we can achieve a transparent fair system against financial distortion and hegemony.

    Miss B

    1. Phillip B.

      I’m so ready to help you guys lets do this call me when your free 713-817-6625

    2. Rob Matters

      I’m ready to help I’m going to start a YouTube channel about this kind of Fraud and Abuse by companies like this.

    3. Jac

      These Elite reviewers on Yelp rip apart businesses based on their opinion.. Have you ever seen their discussions on Yelp talk? They are the most disgusting example of humanity and They review businesses? It’s ridiculous AND Yelp throws parties and encourages them?These are the type of people that would review Walmart and complain about its lack of gift wrapping services. Why the public even reads their reviews is insulting and needs to be stopped. Yelp is nothing more than a bunch of anonymous hate filled individuals who enjoy bullying

  16. Rob

    After turning down Yelp's request to spend $300 per month, I too now have great reviews that have been removed to the "not recommended section". It's amazing to see relatively new people in the same business as me, who because they spend the $300 per month, have all their great reviews posted.

  17. Sepi

    I am outraged by Yelp. I just wanted to have my very small business listed on Yelp and all I got was phone calls from them to sell me their advertisement. PLEASE if you can, avoid someone called Samantha who calls you and torment you until you agree to sign up for their advertisement. If you get a call from her or any other advertisement agent for Yelp hang up as soon as you can. I wasn't aware and I agreed to advertise. BIG BIG BIG MISTAKE.

  18. screwyelp

    I had some reviews on Yelp for a few months but the key thing was they would call me 5-6 times a week trying to sell
    me their stuff which I didn't want. When I finally starting yelling at them to take me off the caller list they did stop calling and then erased the the reviews I had gotten which is pure BS.
    I left a nasty message stating this which also got filtered along with other ones that have now totaled 6.
    If you want some reviews that will stick have friends do some Yelp comments that are nice and average about other businesses but the key thing when it comes to your in the future from them is to leave the comment as a first time using your business from different IP accounts of course.
    The Yelp filter is a joke!

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