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Tell Your Yelp Story

Everyone wants to be heard. That seems to be the #1 complaint on Yelp is the lack of transparency in the filter, the lack of response to real business issues, and the seeming lack of care that real businesses are being destroyed by fake reviews while real good reviews are filtered out.

It’s time to share your story… stories will be chosen from the comments below to be profiled on the site with the truth of how Yelp has done you wrong.

If you really want to help, read through the comments and thumbs up or down the stories to help the media select the best stories to profile. This is a community to support local businesses, so please help each other, comment, and lend an ear/shoulder when needed.



Permanent link to this article: http://yelp-sucks.com/tell-your-yelp-story


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  1. CMStaging

    Hi Adryenne Ashley, I think you should post this link to a video that perfectly summarizes what yelp does in real life and what it truly means to small businesses. This video will resonate with most small businesses. Please see video. http://youtu.be/fYpmJHlXuVc

  2. CMStaging

    I have started a petition, perhaps some of view would like to read it and would be kind enough to sign it if you agree. Please join this campaign: https://www.change.org/en-CA/petitions/stop-viola

    I think this is the best route to consider as at the end of the day, if businesses got tired of the abuse and were allowed to leave the site there would be no Yelp.

    Right now Yelp and some consumers are behaving like extortion rackets and the problem is these types of crimes are rampant in areas where there are few laws and police enforcement which for Yelp there doesn't appear to be.

    I think we need to force legislation to ensure we do not continue to be victimized.

  3. CMStaging

    I wanted to post something in reference to Yelp's review guidelines.

    They clearly state they do not support "defamatory" reviews and yet so many businesses complain of personal attacks and defamatory reviews to which Yelp will often write back and respond it is "not defamatory".

    I also just read a "freeadvice" lawyer site and the lawyer said a particular review wasn't defamatory. Well I'm afraid Character Assassination is a form of defamation and many of these negative reviews I think everyone needs to take a look at this site and the definition. http://definitions.uslegal.com/c/character-assass

    I have yet to see a review on Yelp that is negative doesn't represent some form of character assassination. Providing misleading half truths, making viscious personal verbal attacks, criticising someone in some way when they are not present, and the response Yelp provides does not allow someone to truly defend themselves. It is an interesting read and I strongly encourage everyone and anyone to check out this and arm yourself with it when you confront Yelp about a fake and negative review.

    If Yelp is hiding your positive reviews and by action only showing your negative reviews that may be targeted at you or an employee is that not "character assassination" by definition and therefore defamation by Yelp itself? Hmm…

  4. dstolfi

    We just finished this video called YELP EXPERIMENT – IF YELP WERE IN THE REAL WORLD. It shows what Yelp would look like right at your front door. http://youtu.be/fYpmJHlXuVc

  5. Wasntmedude

    A few years ago, I received a phone call from Yelp and turned down their offer, they called again and again, but I am always working hard and rarely have the time to chit chat with salespeople. That week, all my good reviews were gone, and only one negative one remains to this day. Last week, this one appeared. http://www.yelp.com/biz/herberts-dent-express-san
    Iv been trying to email Yelp for two weeks to have this defamatory and vicious review removed, but to no avail. To make matters worse, the picture of the man next to the meth is Amy nephew, who has never done a drug in his life. The person who posted this was definitely not one of my many hundreds of satisfied customers ( I've painted cars in Santa Cruz all of my life and have a great reputation) Whoever did this to me is a bottom feeder, but Yelp has yet to do anything about it . Pulling my hair out.

  6. Jon L.

    Interesting Statistics about Yelp's home page (you can write a review about Yelp):

    Yelp displays 6082 reviews (average 2.5 stars – OUCH!)

    Yelp HIDES 6297 reviews ("not recommended" ..page after page of 1 star reviews – OUCH!)

    Yelp REMOVED 1589 reviews ("TOS violations"… hmm wonder how many stars??)

    Yelp proudly displays the message: "Your trust is our top concern, so businesses can't pay to alter or remove their reviews"…… (Unless you are YELP).

    13,968 reviews written about Yelp. 7886 reviews hidden or deleted (56%)… leaving only 44% of all reviews written to be "available". Do you think these Filtered/Removed reviews were Yelp Employees?? Of course not! Do you think these reviews were competitors (Urbanspoon, Google, Trip Advisor, etc)?? Of course not! These are people upset with Yelp… and the Yelp Algorithm CONVENIENTLY hid or removed 7886 reviews??

    Come on….. this isn't an Algorithm.. it's called "trying to protect the corporate image".

    I would suggest a NEW message, Yelp: "Do as we say…NOT as we do".

  7. Mike

    Hello:; we have a suggestion to render yelps recommended feature usless…. have all your positive reviews converted to 1 star.. and tell any future persons that are willing to yelp for you to only check 1 star.. positive or negative.. then all reviews will show up for people to read if you are not a yelp subscriber and extorted to pay their $300 a month blood fee.

    hope this helps.

  8. sba

    I was sold by a savvy Yelp rep (Lacy) into doing some advertising. They tried to lure me into signing up for a 12 month contract with a company coming in to do a video. Thankfully, I got cold feet and decided to do 6 mos without the video. As soon as I signed the contract, my 3 1/2 stars immediately turned to 4 stars. Sadly, I only got 1 patient in 3 months and had to pay$1,100 per month. I had to cancel by the 4th month and paid a prepayment penalty (1 month). As soon as I cancelled, my 4 stars immediately returned to 3 stars. An old filtered bad review suddenly got unfiltered. So that's my story. Yelp will filter good reviews for as long as they don't appear to be bonafide Yelpers but will readily post a bad review even if they don't qualify as a real "Yelper" . We are up against a formidable foe and unless business owners relentlessly sue them, they will not be stopped. It has to be nonstop class action after class action.

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