Powerless regarding Yelp “currently not recommended” Class action?

Powerless regarding Yelp “currently not recommended” Class action?

Our Yelp page is dominated by negative reviews. Meanwhile, the “Not Currently Recommended” section is full of 5-star reviews. We don’t solicit reviews, yet Yelp’s algorithm treats legitimate positive feedback from real customers as fake or solicited.
No business escapes negative reviews. But Yelp’s algorithm is actively hurting ours.
Here’s a clear example:
Someone left a 1-star review that wasn’t for our company. It immediately went front and center. We couldn’t prove it wasn’t ours, and Yelp (like Google) rarely sides with the business. We responded politely and asked the user to remove it. Months—or years—passed with no action.
Finally the reviewer replied, “Sorry, wrong company,” and changed the rating from 1 star to 5 stars. The moment it became a positive review, Yelp’s algorithm moved it into “Not Currently Recommended.”
We’re at the end of our rope. We have no control over how our positive reviews are suppressed or how the overall mix of feedback is presented. The health of our business is being dictated by a flawed algorithm, and that’s unacceptable.
Has anyone discussed a class action against Yelp over this? At the very least, they need to eliminate the “Currently Recommended / Not Currently Recommended” system

submitted by /u/No-Mango-8105
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restaurant owner harassing reviewers who leave 3 stars or less – report process?

restaurant owner harassing reviewers who leave 3 stars or less – report process?

On one of my 3 star reviews a restaurant owner has commented two different times, first a few months ago asking me to consider taking it down due to the "polarizing effect" of reviews, and again today asking me to call the owner directly via their phone number. i have ignored both comments and don't intend to take my review down, but feeling annoyed at the multiple requests i decided to visit the restaurant page.

It turns out he had made similar requests to multiple other reviewers, and on one review the reviewer posted a screenshot of an email thread where the owner threatened to contact her employer if she didn't remove her review.

Is repeatedly trying to convince people to remove our reviews reportable? i do not see an option in the app and cannot find a help article or guideline on it.

submitted by /u/Leather_Bat176
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