Yelp Sucks

Our sister company that does our marketing pre covid was able to (within reason)

Get Categories added

Get Reviews Published

Get actual support to accounts.

Now all I can get is "account managers" with no internal communication, spam calls cycling the account managers multiple times in a day for multiple accounts, and being told that they only deal with retail and home service companies lol. Anyone have a lead to get some actual support?

I saw TrustPilot will ask their users for verification if their review was removed, flagged as suspicious or if the account itself is suspicious based on the system they use.

What are your thoughts if Yelp did something similar where they ask for proof to show if someone is a real customer or account verification? Usually that's one of the biggest complaint about Yelp is that they can't fully verify who is an actual customer so for new users or users who don't contribute much to Yelp or who don't follow the guidelines, it will go to the Not Recommended section with no appeal process.

So am I basically paying yelp money to get spam called?

If you could name only one thing that would improve Yelp, what it be? One suggestion only!

For those of us that have been around for a while, I'll bet you know what you'd say right away!

Let the fun begin!

What’s the work schedule for this role? I can’t tell based on what’s posted online. TYIA!