I left the review above on Yelp:

the owner responded with the following: What a delightful review - thank you for taking the time! There is, however, one rather small detail missing from your account: what actually happened during the photoshoots. Allow me to add a little context, for the sake of completeness.

You speak quite eloquently about respect, although, curiously, it seems to have been somewhat absent from your own approach to our arrangements.

You purchased a three-hour photoshoot and requested that we divide it into three separate one-hour sessions - an arrangement we were more than happy to accommodate.

On the first day, you arrived two (!) hours late. Despite this, we proceeded with the one-hour session as agreed. On the second day, you were almost an hour late. And yet, our photographer duly turned up for the third session as well, only to find that the pattern had, rather predictably, repeated itself.

As you can see, our side of the arrangement was fulfilled - and, in fact, considerably more patience was extended than the circumstances strictly required.

The photographs were delivered promptly, within the delivery period stipulated in the contract you signed - a period that, incidentally, was clearly defined as the maximum timeframe.

Your response to all this was not an apology or even an acknowledgement of the considerable flexibility shown on our part, but a demand for a full refund. An interesting interpretation of customer service, to say the least.

I must say, your review has been quite an entertaining read. While I cannot comment on your professional expertise as a psychiatrist, your approach to being a client has certainly been memorable.

Should you ever decide to work with us again, you will, of course, receive the same professional courtesy and dedication. After all, we do have a particular appreciation for clients who make every minute of a three-hour photoshoot an adventure.

Wishing you a lovely day - and, perhaps, a little more punctuality in the future.

So I updated my review with the following:

Thank you for the correction regarding my punctuality. However, everything stated in my original review remains factual.

There was no communication from you regarding the delay until after I initiated a PayPal dispute. I did not receive the gallery link until approximately 38 days after my final photoshoot, and only after filing and escalating that dispute.

It was also only after I filed the dispute that you invoked force majeure, citing the heatwave as justification for the delay. You subsequently stated in writing, "I'll hold your gallery until the dispute case will be closed."

My lateness during the photoshoots does not justify five weeks without communication about the delivery of my photographs. Nor does it explain why I received the gallery link only after initiating a PayPal dispute.

Your reference to my profession is also irrelevant to the issues raised in my review.

*I have retained screenshots of our correspondence documenting the delivery timeline, the force majeure explanation, and your statement about withholding my gallery.***

I stand by everything I wrote. My experience with your communication, delivery process, and handling of my complaint reflects poor customer service.

Was I in the wrong with my yelp review.