Posted inYelp
Yelp reveals the 100 top taco spots in America, and nearly half of them can be found in this one state
To determine the list, Yelp compiled restaurant reviews with a "large concentration of reviews mentioning 'tacos,'" and then…
Posted inOutsmarting Yelp Yelp Lawsuit
5 steps to building a stellar online reputation
Wow, pretty bad, huh? You wouldn’t want to go there; uh-uh, no way, not now, never. This was THE first thing we saw when we Googled one of our favorite restaurants. It is a critically acclaimed, award-winning restaurant and one where we’ve had several superb meals.What would you do if that was your business? Maybe…
Posted inYelp Yelp Commentary
Tell Your Yelp Story
It’s time to share your story… stories will be chosen from the comments below to be profiled on the site with the truth of how Yelp has done you wrong.If you really want to help, read through the comments and thumbs up or down the stories to help the media select the best stories to…
Posted inYelp
5 Ways To Improve Your Brand Reputation
A consumer will always consider brand reputation when deciding what company to use to satisfy their needs. If your brand does not have a positive reputation, you will consistently lose out to the competition which can be frustrating. Additionally, it can be hard to change public perception once you have developed a negative reputation, which…
Posted inYelp
Legally Remove Negative Reviews with New AI Tool
They say it can't be done! But Curtis Boyd has been doing it manually for over a decade, working with amazing attorney's and documenting along the way exactly what works and why. Now his company, Objection.co, can take the work out of disputing negative reviews and with a few clicks, clean up your reputation. Check…
Posted inGuest Post Online Reviews Outsmarting Yelp
Yelp Businesses: Deleted vs De-Indexed
There is a lot of controversy over whether or not a review or a business listing can be deleted from Yelp. I've been working with small business owners tortured by Yelp since 2008 so I've heard it all, the good, the bad, the ugly, and outright felonies. The truth is, there are tools that 100%…
Posted inNews From Around The Web
Deepfakes – the bot made me do it
As deepfakes become indistinguishable from reality and the potential for the misuse of synthetic content is virtually endless, what can you do to avoid falling victim to deepfake fraud? A deepfake rendition of a loved one saying they’ve been kidnapped paints a grim picture of what future deepfakes – specially constructed videos from real data…
Posted inTop News
IISerpent: Malware‑driven SEO fraud as a service
The last in our series on IIS threats introduces a malicious IIS extension used to manipulate page rankings for third-party websites ESET researchers have discovered and analyzed a previously undocumented server-side trojan that manipulates search engine results by hijacking the reputation of the websites it compromises. We named the trojan IISerpent to highlight its two…
Posted inSmall Business Resources
The Seven Deadly Sins of Customer Service
There's an art and science to Customer Service and neutralizing customers who may leave negative reviews. Avoiding these seven deadly sins is a good place to start! Detachment Everyone likes a little bit of concern and a show of interest, and this is why customer service should never appear to be disinterested in a client's…
Posted inSmall Business Resources
Handling Customer Complaints
Customer complaints are generally difficult for small businesses to handle. Where the staff is small and there is a lot of direct personal contact with the customer, any customer complaint tends to be taken personally and causes frustration and disappointment for the staff. So what is the way out? The crucial first step to handling…