Turla Crutch: Keeping the “back door” open
Posted inTop News

Turla Crutch: Keeping the “back door” open

ESET researchers discover a new backdoor used by Turla to exfiltrate stolen documents to Dropbox ESET researchers found a previously undocumented backdoor and document stealer. Dubbed Crutch by its developers, we were able to attribute it to the infamous Turla APT group. According to our research, it was used from 2015 to, at least, early…
The Seven Deadly Sins of Customer Service
Posted inSmall Business Resources

The Seven Deadly Sins of Customer Service

There's an art and science to Customer Service and neutralizing customers who may leave negative reviews. Avoiding these seven deadly sins is a good place to start! Detachment Everyone likes a little bit of concern and a show of interest, and this is why customer service should never appear to be disinterested in a client's…
Handling Customer Complaints
Posted inSmall Business Resources

Handling Customer Complaints

Customer complaints are generally difficult for small businesses to handle. Where the staff is small and there is a lot of direct personal contact with the customer, any customer complaint tends to be taken personally and causes frustration and disappointment for the staff. So what is the way out? The crucial first step to handling…