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Leave a comment Turla Crutch: Keeping the “back door” open Leave a comment

Turla Crutch: Keeping the “back door” open

Posted on Dec 3, 2020

Categories Small Business Resources

Leave a comment The Seven Deadly Sins of Customer Service Leave a comment

The Seven Deadly Sins of Customer Service

Posted on Nov 15, 2020November 15, 2020 - 21:20

There's an art and science to Customer Service and neutralizing customers who may leave negative reviews. Avoiding these seven deadly sins is a good place to start! Detachment Everyone likes a little bit of concern and a

Categories Small Business Resources

Leave a comment Handling Customer Complaints Leave a comment

Handling Customer Complaints

Posted on Nov 15, 2020November 15, 2020 - 21:00

Customer complaints are generally difficult for small businesses to handle. Where the staff is small and there is a lot of direct personal contact with the customer, any customer complaint tends to be taken personally

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Yelp

2.0

Based on 12960 reviews

See all reviews Write a review

Addison M.

Yelp has really gone downhill, and it's incredibly disappointing. I've reached out to their HQ with basic questions, and they can't even provide clear or...

Kristy A.

I find it ironic that Yelp has a two star rating on Yelp, but given my recent experience, not really. I've been a loyal user for a long time, writing...

Dick G.

Your search system leaves a lot to be desired. When searching for a company in a specific city because I prefer working with local companies , the search...

Kevin R.

This company has continuously proven they care little about the customers or the businesses they harm with their manipulative practices. Over time, they...

Albert K.

Why are you hiding my recommendations? for Albertideation in Portland, Oregon?Please unide them. Thank you!

Ang P.

Yelp used to be a great way to help citizens find services, good food, travel tips, etc., in the old days. The founders' main intent was all about this.I...

Ang P.

Lately, I've been flagged as "lying" and "untruthful" I'm an Elite contributor. What's up? nothing untruthful...if anything I am a positivity...

Mike P.

Was a big fan of Yelp until today.Stripped me of my elite status due to being a local business owner in a completely unrelated field.People use Yelp for...

Michael C.

I have had one bad review from 3 years, and since then have had 10 good reviews that they wont show and are listed as "not currently recommended". The...

Luke R.

So a few months ago, I got an email from Yelp asking me to join Elite. I work in film and was working on the score for a tv show, so I saw it and told...

Melineh H.

NON yelpers- you are not missing outThe YELP industry, IMO, is faux and deceiving.ALL yelp events CAN BE ENTERED BY JUST ANYONE THAT IS YELPER EVEN IF...

Dav R.

yelpstop censoring reviews from real people like me.re: Summit Malibu - a really bad place to go -

Michael F.

As a small business owner and consumer, I leave YELP reviews all the time. But, never for YELP itself. Well, it's about time someone let the people know how...

Raul A.

Genuine Reviews deleted. Our clients wanted to leave a review on platforms that looked like we needed help on, yelp being one of them, so we sent them the...

Konrad O.

Yelp is a company you don't want to deal with. Never claim ownership of your new business with Yelp. Why? Once you do, Yelp engages in aggressive or...

William M.

The scam showed up today. Want Elite? Own a business? Just a couple hundred dollars per year and you can qualify.WOW.Done. Trip Advisor hasn't scammed me yet.

Upstate T.

when starting my business I get called not once but dozens of timesClearly told them I could not spend any advertising for at least one to three years per...

Chris M.

That was months ago. And... I don't care. If YELP can't post ALL OF THE INFORMATION (Good or Bad) to help others make informed decisions , then I'm out....

Helena B.

As a long-time reviewer on Yelp, I have valued the platform for its influence and reach. However, I am now considering leaving Yelp and removing my business...

Chris M.

That was months ago. And... I don't care. If YELP can't post ALL OF THE INFORMATION (Good or Bad) to help others make informed decisions , then I'm out....

Rob K.

I would rate higher if it weren't for Yelp now trying to rid itself of the anonymity reviews. However as someone rates and reviews honestly and full...

Yelp C.

Stop banning meStupid coward DjdkkdFalseDjdjjdkd4What About the group's of this article I am a sex God and will keep making new accounts.

Nametoolongovich 1.

This is the second time Yelp has removed most of my pictures and of course they're all from businesses who do not advertise with Yelp. Get more building...

John M.

Don't waste your time on yelp.Yelp suppresses some of my reviews and promotes other. I do not believe the company has a fair and honest algorithm for...

Drew W.

I noticed a review missing so I made a call to the number listed. The lady I spoke with was nice and did her job by reading a script of some sort, noting...

Amanda B.

Terrible customer service, terrible values, all they do is throw theirs hands up at businesses and reap the rewards of miserable human beings that hide...

Manuel R.

riddled with fake reviews. dozens of good reviews were removed when i stopped paying advertising. then they harass you for payment claiming you broke...

Jennifer M.

After more than a decade of loyalty as a Yelp user and advertiser, I find myself deeply disappointed. For the past 13 or 14 years, I have relied on Yelp's...

Vincent L.

[Part 3 of 3]Perhaps it's naïve of me to think that Yelp and its CMs might go above and beyond for Elites who actually go above and beyond for Yelp...

Ethan A.

Jonathan Peters is a low level scammer working for Yelp. He claims he helps businesses but clearly is involved in a higher level bait and switch program...

Rebecca D.

Up until recently I have had an excellent experience with Yelp. Deserving of a 5-Star Review, but lately I have been hounded - hounded - by agents trying to...

Ernie M.

If I could give them 0 stars, I would. Yelp is a horrible service that allows ANYONE, whether or not they have done business with you, to leave fake, false,...

Jennifer S.

I've been on the Elite Squad for 11 years... The moment I wrote a review about a doctor being racist to me? I lose my elite status lol. My reviews go...

H J.

There is no excuse when Yelp willfully refuses to take a stand on the recent incident at Farley's East in Oakland, CA: "While we don't take a stand one way...

Baron Lee H.

This maybe my only review on Yelp. I am actually rating Yelp well below average. I am appalled how Yelp tends to nit pick which reviews they publish in the...

Brittiny T.

I thought by joining Yelp I would be joining a community based in honesty and integrity, bringing people together through reviews that would assist others...

Temeculan T.

Yelp does not reply to member questions and no option to leave a message on how to change my account email address.One has to wonder how they can run a...

Chris H.

The last couple of weeks I have had a problem seeing my own recent pics on my photos/video page . Just asking if anyone else sees them when they go to my...

George R.

Yelp is horrific for a small business and they don't give one single crap about us. There are FB groups against Yelp that are for business owners and there...

Josh S.

As a small business owner, I have experienced persistent contact from Yelp representatives through both phone calls and emails. They have offered to improve...

Andrew A.

Watch the movie Billion Dollar Bully!!As a business owner, I am constantly being harrassed by Yelp representatives via phone and email. They assure me...

Mark N.

DO NOT TRUST THESE SCUMBAGS WITH YOUR "ADVERTISING" MONEY!Run, do not walk away from this piece of trash institution that should not be in business....

Angie R.

Yelp Business allows reviews that hurt businesses, even though the business has proven to Yelp that the customer who posted the review lied. They allow...

Alyssa C.

Every single time I log in to change something on Yelp Business, they bother me and send me messages for at least a week straight. Everyone who works at...

Pedro P.

I am extremely dissatisfied with the customer support I have received from Yelp.com (business). I have tried to contact them on multiple occasions, but I...

Mr. Happy ..

Glad to see that Yelp can delete posts in real time, funny I haven't had much luck with a business that I run but me posting a racist incident at a Costco...

Kirill M.

A couple of years ago one person sent me a message and said he is a Yelp partner and can create a lot of 5 star reviews for my business. I was shocked...

Adam M.

Dear Yelp,I respect and appreciate your attempts to be fair with reviews. The reason for my inquiry is a formal complaint about Yelps review algorithm,...

Innovation C.

Dear community and Yelp,I wish to communicate a distressing experience my company, Innovation Cleaning Services, has encountered with Yelp since August...

Gsf S.

Ask yourself why?64 out 65 positive reviews written by legitimate students not recommended...Yelp pretends to have an unbiased system allowing legitimate...

Cameron D.

I would give Yelp a 0 if possible. One of the worst companies on earth. Will hound you to do "marketing" with them which will lead to nothing (Google is far...

John O.

I just found out Yelp took $2,280 from my account that I never approved. I signed up for a $300.00 ad spend to try it for one month and received no calls....

Patrick L.

I've attempted to claim my business account for months now but their "professional moderators" have either ignored the requests until they've finally...

Kami O.

It used to be very helpful to learn about ways we could improve our business from our yelp reviews, but as someone who manages our yelp page from a business...

Julian M.

Fuck Yelp and all the bullshit you send me. Here's some bullshit back your way At least 85 more characters of additional bullshit, that is.

Jeremiah L.

I gave myself a few days to calm down to see if I could get past Yelp's clear corruption, but here I am a few days later and still can't stop thinking about...

Conrad D.

Yelp has become the biggest lie on the internet. You can't trust the reviews. It's all some odd combination of pissed off people lacking the courage to...

Joe P.

They will call during busy times to sell marketing. Asked for a manager that wasn't at the business. He was politely told that we were not interested at...

Archergirl T.

There is nothing worse than a company full of pharasee's such as Yelp. Nothing Can Stop What Is Coming! Silencing people's reviews and opinions about...

Kelli D.

A year later and id like to reiterate that yelp is not the way to go. dishonorable practices, stopped using yelp a year ago and went to try it again this...

Caleb R.

The "recommendation software" serves only to discourage growth of small businesses. Too often do I see 40+ unrecommended reviews for small businesses, while...

Caesar R.

Yelp for years has been preying on small businesses and for this I grant them a one star review. For one, they coerce business owners into signing up for...

Jennifer K.

Where do I start? Trying to put a business listing on yelp is one of the most frustrating things I've tried to do in a long time. It says you can change...

Amanda N.

Yelp is an unethical political monstrosity!I have been using Yelp for over 10 years. I am on the verge of deleting it because once again a review I have...

Nathaniel F.

Let's add fraud to the growing number of complaints against this company. Not only did they turn on ads I didn't want running, they charged me for them...

LaVonne N.

I would like to let everyone know that Yelp is crap. They have sales people call you and lie. I was told I can control what I spend. Not so, the liar...

Fone P.

Who owns a business? I'm J's electronics & Repair at chapel hills mall, colo. Springs. Co.I'll help you with your repairs, but Yelp won't let you know...

Kevin J.

Very frustrated with Yelp and there review tactics! My company has had thirteen five star reviews from my customers removed from our profile with no sound...

Willie L.

Senior account Executive yelp New York office (poc, Hispanic) Literally the amount of racism in this company is ridiculous. it's true racism the...

Don L.

Yelp. I hate the company. Money grabbing salesmen. I hate how my business reviews disappear and come back for weeks then disappear again. I hate all the...

Anna N.

It's not lost on anyone the irony of Yelp itself having 1.5 stars average. Company valuation is ~2b but I doubt it's even worth saving at 1b. Elon Musk...

Gretchen L.

So far, I am not happy. At all. I am a brand new business owner and working hard for clients who have already started reviewing me. Right off the bat as...

David S.

I started a business and was told by colleagues I "needed to be on Yelp" so I made an account. I've been using the site for a year and paying $210 per month...

VeeVee N.

Ain't nothin' gonna to break my stride, nobody at Yelp is gonna slow me down, oh no I got to keep on moving. Ain't nothin' gonna break my stride, I'm...

VeeVee N.

'Well I wont back down...No I wont back down...You can stand me at the gates of hell, but I wont back down. Won't be turned around, and I'll keep this Yelp...

Carlos E.

Hay guys If there is less than one Star I will give it to them I'm one of many Resturant owners that got scammed by yelp representative just wanted to...

Vincent S.

I don't know what happened since the last time I visited to find information on a business. Now all I get is greyed out reviews that I can't read.What's...

Asher B.

I'm sure the The majority of the advertisers in yelp don't know that when someone after doing a research and decide to send you a message thinking...

Rick R.

After 4 years of being an YELP elite member when I was saying good things about establishments now I'm being told I'm not good enough for their club. LOL....

DKendall G.

Blame it on an algorithm. Sure! Back in the day it was called a 'cop-out' but today, there's an algorithm to blame.YELP offers a far from fair voice for...

Lia R.

I own a beauty business and throughout the pandemic we had to cancel multiplePeople, do to Covid exposures/and mandated opening and closures. My business...

Kayla M.

Yelp tries to force you to download it's app at every opportunity. The yelp website on a mobile device is worthless--and constantly redirects you to the...

Chase D.

Hi, I'm a representative of Yelp...We here at Yelp love it when entitled assholes give businesses the business, so much in fact, that we will defend...

Michael G.

Just feel frustration trying to communicate with "Big Brother.With the Covid limitations, staff shortages, limited space during the holidays, we need to...

Daniel C.

Yelp is hot garbage. Not helpful at all. Regularly trying to get a very small business to pay for perks, suggesting updates that aren't helpful. The...

Valerie R.

I opened a private practice earlier this year and Yelp has been harassing me non-stop via email and phone calls. The first time I spoke with them,...

Chef R.

I have come to the conclusion that writing Yelp reviews is a huge waste of time. Yelp Moderators seem to hide many reviews or they simply remove them giving...

VeeVee N.

Surely I'm not winning any points w/ Yelp...putting them out on front street, but I have to speak my truth hahahaha lmao. I'm still waiting on them to get...

VeeVee N.

This is a follow up from my last review 28 days ago. Since reaching out to Yelp about my 195 missing pics they have messaged me twice stating that they are...

David K.

Very biassed filtering algorithms.It's very disturbing as a business owner to see legitimate 5 star reviews are being filtered on an insane ratio of 4 out...

Anon O.

Enjoy a taste of your own medicine-Yelp is, perhaps, the most poorly run multi-million dollar company on the planet. Both on a professional and personal...

A A.

Over the years Yelp has gradually transformed from a helpful resource into a bottom-feeding platform for harassment and advertising pitches. As a...

David K.

Hi thereWow. I have tell you that your reply implying that I am gaming Yelp's system is pretty offensive. However it is indicative of the reputation Yelp...

Michaela P.

Yelp, Yelp, Yelp....Your "algorithms" excuse for why certain reviews are filtered out and others are filtered in is complete bull. Why is it that numerous...

Gus J.

Not only did Yelp allow a rambling lie to be posted from a kook with TWO prior reviews, but they filtered the legit reviews from my satisfied customers with...

Robin F.

because I so not want masking I have a great compliment and experience somewhere. You need to educate yourselves on diseases and real life experiences!!!!...

Rich C.

This is what happens when you write something that doesn't fall in line with Yelp's narrative or political views. "CAN YOU SAY CANCEL CULTURE"Yelp HQ...

Ellie M. L.

I used to love this company but after going through what I recently did with the business service side of them I detest their business practices. Their...

Alex P.

Yelps review system is a joke. They openly allow people who have never had an actual person experience with a company to leave a review on that company....

Max M.

Takes advantage of hard working people. They do not fully disclose their prices! They talk you into services and then double the cost and tell you its...

Nolen A.

We received a fake review from a former employee and Yelp refuses to take it down, but today we got a legitimate review from a former client. It was a 4...

Bentley G.

Yelp is corrupt. It is a dot com that made Jeremy Stoppelman and others hundreds of millions of dollars by means of extortion, censorship, and a business...

Jason W.

Seems like a waste of time to write reviews if they are just going to be filtered / not shown.Reading online, apparently if the profile isn't "complete"...

J C.

I noticed lately the filters do not work and when looking up nearby restaurants or a lot of restaurants do not pop up unless you specifically search for...

Jo Anne S.

Waaa waaa waaa Noone wants to know my woes...Yelp constantly wants to censor, limit and control and im sorry, u aint that important shrugThats all,...

Justin A.

Yelp is being ruined by a bunch of Karen's.In case most reviewers haven't noticed, there is a massive labor shortage in the country. Yet most recent...

Ron Q.

I have a small business and have several people contact me with reviews they wrote. unfortunately yelp has place them ALL in the not recommend so it shows...

Bill M.

crashed and f'n burned a long f'n time ago, I'm just gonna go ahead and state the obvious here people, correct Me if I'm wrong, but we are left with the...

Jimmy P.

I have a professional DJ business page. You get business through reviews. Yelp has hidden over 16, 5 star reviews. When I called to ask why, they tell me...

Erik R.

Awful business you dont ask people for reviews when they visit a place like google so a majority of your reviews are just negative experiences. So you can...

Michael Q.

Yelp is useless. It gives people a platform to write baseless, inaccurate reviews unchecked. Terrible organization and platform.

Laura T.

We are an Emergency Room that offered Covid testing and vaccines during a Public Health Emergency. We got butchered on Yelp by patients that did not...

Rona P.

Wow, this is like...Look at us-we are YELP and we also have bad reviews like everyone else, so our platform works perfectly--it's honest and unbiased **WINK...

NwPlaza C.

Yelp is biased toward negative reviews, and it's not fair to businesses. They are hiding positive customer reviews in a hard-to-find "Not Recommended" link...

Mikey P.

This is unacceptable. This reoccurring payment was not authorized by me. This is my personal credit card not a business card. Yelp and it's customer...

eric P.

For the restaurant owners:Do not sign up waiting list service!!!!!This waiting list thing requires a 30 days notice to cancel the service and they will...

Jonathon K.

Unethical Extortion business.Yelp is 100% bias if you don't do business with them and ZERO support unless you pay.

Craig L.

I don't use Yelp as a consumer anymore because they are truly an awful company who really needs to go the way of the dinosaur. ALL online review sites are...

Craig B.

I don't use Yelp as a consumer anymore because they are truly an awful company who really needs to go the way of the dinosaur. ALL online review sites are...

Eric T.

If you enjoy having your reviews flagged and removed when describing a consumer experience without overexaggeration, lies, or bias, the Yelp HQ protocols...

Marlin F.

Just look at google for reviews and menu options. Yelp has no need to continue to be open.

Jeff D.

Yelp is a fraud. It's a scam at its best. Yelp employees remove bad reviews when a business is a Yelp member. With a hefty fee. Yelp is a fraud and a scam

Sherry L.

Yelp itself is awful. First as a business owner I did not originally create the Yelp page for my business. It just appeared on day. So I "claimed" it to be...

Ankke O.

Yelp for businesses is the most unethical business I have ever encountered. I had paid about $300 to them for a month of advertising a few years ago, and...

Ruben R.

they support obviously fake reviews, they allowed racist and discriminatory reviews to stay posted, and they hide positive reviews if you stop paying...

Andrei J.

exploiting covid19 to make money. stay classy...https://www.youtube.com/watch?v=_tIYrjBEczE

Julia B.

RIP OFF! Do not advertise with yelp!Maybe it's a good app for the consumers but TERRIBLE for business owners. When we started a small company I have been...

Lindsay B.

I've tried to call and ask questions and they completely avoid them. They actually hung up on me too. How can a business have this poor of reviews on their...

G R.

I told the rep when she originally contacted me that I did not want to sign up because I was getting ready to have a major, reconstructive spine surgery and...

David G.

Here is one last review as I will never again be a slave to your content machine. How dare you censor my perfectly acceptable review of Whole Foods Market...

Bree X.

ALRM:Yelp is a BILLION DOLLAR BULLY, I recently start a new job and I'm in charge of manage our yelp page, and learned they shady business, I use to trust...

Lo V.

I am frustrated with Yelps filtering system. I recently posted a 5-star review for Resilient, Mobile Detail and Wash in the San Fernando Valley, but Yelp...

Drew O.

My app freezes on both my phones. Yelp quit expanding overseas? I travel the world for work and Yelp isn't in 10% of the countries I fly too. Greece?...

Steven A.

I like Yelp, but there's a few issues.1) Why when anyone posts a positive review, a response from others is permitted to be oh no?This should not be...

Edward T.

I'm not usually one to write multiple updates of 1 review, but in the case of Yelp, I feel compelled to do so. Is my new lower rating because of my recent...

Jon P.

Your maps are terrible. live in Dutchess county, NY.... Your maps are useless. They do not cover enough space to show my directions and maps. So until...

MJ F.

I think Yelp is going downhill. It's hard to trust the reviews, although with care, I think they can still be useful. However, I have made the mistake of...

Yelper Y.

On the one hand. Yelp has become a top 3 source of checking up a place of business for some idea of how the business is. Mostly just checking hours,...

Warren W.

What an odd "place" this is.It's 2024. I recently made a new "friend" here-only to have the connection removed a day later because I am queer. I also...

Brandon C.

It isn't lost on me that of all dates, that I am posting this review update on January 6th.I'd storm Yelp HQ very peacefully and patriotically to make my...

R W.

I thought by joining & writing reviews on Yelp to help users/customers avoiding bad businesses & finding good ones. But to find my negative review based on...

J A.

As a business owner. Yelp is a great website. Sure I don't always find it fair. Definitely I don't think it's an honest website. But if somehow you...

Cat V.

Whether a stranger or an insider, someone flagged my review for The Park at Irvine Spectrum and relegated it to the '152 reviews for The Park at Irvine...

David G.

This sums them up perfectly https://www.youtube.com/watch?v=pDlR_ccnZwwBack in 2008 when I first joined and reviewed Yelp I surmised that it could be a...

Victor G.

Yelp has made several "upgrades" to it's app this year. I gave it 2 stars (very generous) when prompted for a rating. Reasons why:Check-ins:-unable to...

Mike B.

Why do I need to write a review with more than 84 characters to get it posted?Yelp requires unnecessary verbiage.

Doug H.

While there is much more to Yelp than meets the eye (I have been Yelp Elite for 7 years), its' negatives are growing and, in some major ways, Yelp is...

Don T.

Gotta complain about Yelp removing the following 1 star restaurant review that I posted:Was anxious to make a reservation there but then saw their...

Allison A.

Woke up feeling a little bit antsy today so I decided to make the only power move I could think of: leaving a Yelp review on Yelp. Here, I plan to reject...

Shawn F.

I have a love/hate relationship with Yelp. On the local level, it's an invaluable resource for anyone interested in getting to know a community. Reviewers...

Jenny L.

400. 400 reviews. 11 years of writing for yelp, reviewing places, making people laugh, pissing people off. I won Funniest Yelper and got a trophy. I...

Travis D.

Yelp for a business owner is a bummer. They constantly call and try to upsell me on things that will make me stand out on their platform. They really push...

Bruce K.

After six years and 10,000 more reviews posted, I'm back to update my review of Yelp and let off a little frustration with their systems.They are...

Holy S.

Yelp was better before thirsty ass business owners responded to every single review. Like, sir, this is an Arby's. I said what I said. I was not requesting...

Daniel S.

I had an issue with billing and was trying to get in contact with my account person, TJ Moore in Chicago and after several attempts no success. The problem...

Alex L.

Its a decent platform for businesses. However, the entire review system is beyond broken. I'm getting genuine reviews on my business page from my clients...

Robin F.

Sadly, I was informed my experience somewhere is now irrelevant due to "covid" You have lost the main sight of the beginnings of YELP. A forum for those...

Kaitlyn S.

I deleted my previous review (& am reposting) on the suggestion of a Yelp Elite...& after Yelp Corporate made the decision to list my review as "not...

Brett B.

Yelp is not helping me by spamming my phone with five other vendors!For example, when I contact a vendor through Yelp, Yelp then sends my request to five...

Bob 7.

OK Yelp, read the other negative posters that LOST MONEY. Yelp does allow free speech.However unable to view the other 11K+ reviews not currently...

Ken M.

In my second rodeo as a member of Yelp, and also its Elite Squad, I am once again an experienced power user. I returned to the platform as a way to keep a...

Jewel M.

Like many of the other reviews, I totally agree that Yelp is an EXCELLENT platform for people to give feedback on their experiences with businesses. In...

Chad P.

Like W.C., or was that Harpo, I have never cared to belong to a group that accepts people like me as members.But thanks YELP. I've been secretly looking...

Harsh Critic V.

Yelp is a convenient way of researching different businesses and services as well as restaurants. You can get different points of views from people and...

Gary N.

I am grateful to be an Elite on the 4th year which I didn't start until Covid, but I have been yelping since 2008, and I can understand and disagree on a...

Tess M.

Is it just me or is anyone else having issues, difficulty with the "new" platform layout?Okay, I'm an old Yelper. Yup, I still write/post from my laptop...

Paula O.

A new unfortunate devolution in the many changes that are being instituted . Be warned that an updated review seems to result in the disaparance of previous...

Anton Z.

Yelp should be smarter. For example, customers should be able to set as their default that they are interested in open restaurants. I often use yelp to...

Jason E.

I have been using Yelp to find resources for various projects I am currently working on at my home. It has been great and am finding really good companies...

John Q.

This will be the only review I compose other than when I review places from my travels. I find it a moot point to review businesses that have been reviewed...

Mark H.

Yelp is wonderful in many ways.But it is entirely location-specific, as far as I can see?For instance, how does one review an entire restaurant chain?An...

Mark H.

Yelp is wonderful in many ways.But it is entirely location-specific, as far as I can see?For instance, how does one review an *entire restaurant...

Jaymie C.

Like many people, I go on Yelp to search for great businesses, leave honest feedback, curious of what's new and popular in town , spill anger and...

Jim C.

I'm growing very weary of seeing reviews in my area being selected to be ROTD that are SO poorly written, punctuated and grammatically incorrect, and just...

Blair S.

So this review comes as a consumer who regularly puts her two cents in from time to time. I have recently taken to finalizing my account (which includes...

Barrett O.

An open letter to Yelp,I have posted and reposted a review for Baldwin County Sheriff in Bay Minette, AL that talks about their organization and the...

Barrett O.

So it's a Saturday morning, I'm drinking coffee with my sweetheart and looking forward to a friends getting together and some serious beach time on this...

Susan M.

My 999th Yelp review is about...Yelp ::insert slow clap::Y is for Yelp. I seem to enjoy Yelping when the app actually works. Last year, the app would...

Becky L.

Dear Yelp: While I want to give you four stars, i have to second the last two reviewers' exact sentiments....Also, must you send A Million emails to our...

VeeVee N.

'I think by paying attention to the feedback that you get on Yelp, you can very quickly integrate it into your business...the really savvy folks out there,...

J K.

Another request, when you send the have you tried jffhhf please leave a review notifications. When in app it goes straight to review. I myself have a...

Cari K.

Was excited to see this as I accidentally stumbled upon it. A site with opinions about businesses is allowing you to find out about its business. So,...

Angel P.

Four, I could have given 5 if this was SOLELY based on the performance of Matt Huntsberger. Matter of fact, I would have given 10.As with any corporation,...

Angel P.

Four, I could have given 5 if this was SOLELY based on the performance of Matt Huntsberger. Matter of fact, I would have given 10.As with any corporation,...

Sara B.

I love Yelp and I am going to try and earn more Badges this year. I have made a board on Pinterest with many of the badges you can earn with details on how...

Edward T.

Because I think I'm motivated in life by an inherent sense of fairness, that perceived attribute compels me to "update" yet again my review of Yelp. I've...

Chrystina B.

I LOVE YELP, BUT I DONT KNOW WHAT IS HAPPENING. MADDY (SFV) THANK YOU FOR BEING SO GREAT! Well, I guess my yelp era may have ended yall, lol. Some of the...

Ashley S.

Yelp has helped keep me entertained and feeling connected to others during COVID. I've found a lot of amazing places because of great people I've friended...

Frances D.

Yelp was really great to me last year in 2021. I was featured on the YES Yelp Elite Squad North County News on receiving (3 different Awards) for being...

Marianne W.

Yelp is a business that's not all about me, me, me. It has taken the month of May 2021 to make me realize it's not me, and it's not Yelp. It's about...

Crystal O.

The irony of reviewing Yelp on Yelp is not lost. Yelp has become my way of reliving some great moments by writing up a review- it helps commit those...

Mary T.

If it weren't for a few issues as of late trying to have new businesses that I have created on the Yelp platform moderated accurately, this review would be...

Frances D.

I started writing my reviews on Yelp back in 2018 that was (two years) ago.This was when I was just a (Regular Reviewer) and I wanted to remain (anonymous)...

Suki M.

I thought for my 500th review why not write a review of YELP? I mean When I first seen that you could even do that I figured why not... so here goes.My...

Jessica S.

Where did compliments go? 1. Click on your "Me", 2. Scroll just below "Share your experiences." after list of possible places you've been.3. Below that...

Bob 7.

Yelp reminded me of their "Confict of Interest" policy, .... & they were right .Then a link request got lost somewhere, Yelp suggested to "Retry" .......

Cam E.

Dear Yelp,Thank you for creating this platform .Thank you for the actual opportunity to become Yelpers. Be it: Elite Gold, Higher status Elite Black,...

Priscilla R.

El servicio del lugar esta muy limpio las terapistas son muy agradables, desde la limpieza baje de peso y he visto muchos cambios, he logrado mis objetivos...

Dale P.

Over the years starting at Yelp's inception, Yelp had only helped my business prosper. I was the owner of a small HVAC company here in San Jose and had to...

Tess M.

Back in the day us old Yelpers read each other's every word to comp "useful", "funny", "cool". And when it was possible to post pics, we sent the...

Evelyn T.

The more things change, the more they stay the same. Plus ca change, plus c'est la meme chose. Si pero no. Now, the accent marks are not there just yet for...

Bret B.

Yelp is the best platform for people who want information from real people about where to eat, drink, stay, and get legitimate services. It is my go to for...

Robin L.

Another year has passed and my how things have changed, if the song that's in my head is from a Disney flick. Well, my apologies to the great Lin-Manuel...

Pamela M.

Wow, Yelp is getting a lot of hate here! I have to disagree with the folks here who say they are business owners and Yelpers' reviews are removed. You can...

David N.

It's a humbling honor to be nominated for the coveted Yelpie 2023! OMG! I'm so unworthy. There's so many other Yelpers that contribute to our community....

Tess M.

Way back on 5-30-23 bet you got the same HQ email 'bout "Keeping It Real".Opening line: "Machines do a lot of great things for us, but they just can't...

Steve L.

For my 500th review (wow, I didn't realize I have done so many), I must take the time to give my Yelp 5 star review to .... Yelp!Yelp HAS made my life...

Tess M.

Been Yelping since 2008, watching the site evolve to a diverse, welcoming place for all to be. Thanks cuz I'm an old Yelper, an auntie in some cultures, who...

Marshall G.

I am a Yelp Elite and I wanted to ask if there was a most Prolific list for 2022 and 2023. I was in the top 20 in 2021. I could not leave a message and my...

Michael N.

Not Yelp's fault but it never ceases to amaze how many businesses who consider themselves sophisticated marketers deploy a canned, tone deaf response when...

Helena K.

I Love my Yelp when I need help Awesome place to speak the truth! and trust the reviews of honest people that gives an honest opinion to any business.Your...

Warren W.

I simply wish to thank my one Yelp "friend" or fan for always giving every review of mine a "like." As a man who pays his rent and buys catfood by income...

Charles C.

Yelp sounds like a fantastic place to work, I just applied to the Analyst, Corporate Strategy role! Hire me?...

Shirley D.

Definitely would recommend Direct Electric Company, they were by professional and knowledgeable. Quiet Cool installed fast. Installers were professional...

Bradley N.

So why I am still Yelping after 14 years? Simple. Social media sites like this keep me sane. Well, now they do. Excessive use of social media sites like...

Jeff C.

So, it is time for me to stop writing Yelp reviews. I loved being a Yelp Elite. Loved it. And I took it so very seriously. It was my job. I didn't...

Kimberly A.

Yelp definitely comes in handy when you're looking for information on a restaurant, a store, a business or a service that you're thinking of using. Often...

Tess M.

UPDATESYes. Absolutely. Our updates must reflect a new dining or other experience warranting such. But if you read between the lines, an update reflects so...

Robin L.

On the eve of my birthday, I felt like now was a good time to do my annual update of my review on Yelp! While I'm a little rusty on the yelping to song...

Mark L.

Hi was traveling for business and utilizing Southwest airlines for my transportation. I literally was in line to board the plane to head out on my trip and...

Steve D.

The decisions we make today, direct our pathways for tomorrow. The original purpose of Yelp was to share experiences thru reviews of businesses, places,...

Tess M.

Each day, during 2020's pandemic height, Yelp kept me from sinking further into agoraphobia and depression.Each day, I looked forward to my fearless...

Bonnie E.

I knew what was going to be my first sentence and I'm surprised myself at my second sentence..."What!?" (in reaction to the two-star rating.) So I will...

Robin L.

It's a lot later in the year to do this update than usual, but you know....it's 2020! So my apologies to the classic Auld Lang Syne:Let 2020 be...

Gerry T.

2020....sigh....the year that has dramatically changed how we entertain ourselves, altered our travel plans, impacted our dining and shopping habits....

Pamela L.

As we were having one of our last meals in SF, something hit me all of a sudden. Isn't Yelp Headquarters in SF? I quickly took out my Yelp app to check out...

Patricia S.

I've appreciated Yelp more during the pandemic than ever before. The lockdowns in California have been pretty severe. When your home is made over into...

Nick D.

It really surprises me that only 12K people or so have reviewed yelp. Even my struggling small business in the hills has nearly 1K review. And we are...

Mel L.

Love the concept, platform, and YES (Yelp Elite Squad). Been an active member for at least a decade. My only criticism: Allowing racists to keep their...

Yvonne C.

Now is a good time for Yelp to let people review online sites, as we are more reliant on them than ever. People are buying many things online -- groceries,...

Vince V.

While you read my review, please hear the song I am parodying, from Aerosmith.https://www.youtube.com/watch?v=JkK8g6FMEXEI would stay away, just to keep...

Sarah S.

The much awaited 2020 has been a challenging year so far.This pandemic has changed our lives so much in so many aspects-yelp/yelping is definitely one of...

Vince V.

I've never seen a smile that's quite so niceWe can go inland, mountain or cruise along the breezy baySoCal has a lovely tasteWe'll spend the day in every...

Tom L.

A business that has mastered the art of extortion. I love yelp! They don't maintain their own terms of use, they disrespect and threaten their customers....