Yelp Businesses: Deleted vs De-Indexed
There is a lot of controversy over whether or not a review or a business listing can be deleted from Yelp. I've been working with small business owners tortured by Yelp since 2008 so I've
Category: Small Business Resources
13 postsCategories Small Business Resources
Leave a comment The Seven Deadly Sins of Customer Service Leave a comment
The Seven Deadly Sins of Customer Service
There's an art and science to Customer Service and neutralizing customers who may leave negative reviews. Avoiding these seven deadly sins is a good place to start! Detachment Everyone likes a little bit of concern and a
Categories Small Business Resources
Leave a comment Handling Customer Complaints Leave a comment
Handling Customer Complaints
Customer complaints are generally difficult for small businesses to handle. Where the staff is small and there is a lot of direct personal contact with the customer, any customer complaint tends to be taken personally