Austin restaurant owner gets controversial 1-star review on Google. Then it tanks her business

Austin restaurant owner gets controversial 1-star review on Google. Then it tanks her business

Austin restaurant owner gets controversial 1-star review on Google. Then it tanks her business

Per a Harvard Business School study, “Reviews, Reputation, and Revenue: The Case of Yelp.com,” a one-star increase in Yelp rating leads to a 5–9 …

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