Customer Success Managers, Do they exist post covid?

Customer Success Managers, Do they exist post covid?

Our sister company that does our marketing pre covid was able to (within reason)

Get Categories added

Get Reviews Published

Get actual support to accounts.

Now all I can get is “account managers” with no internal communication, spam calls cycling the account managers multiple times in a day for multiple accounts, and being told that they only deal with retail and home service companies lol. Anyone have a lead to get some actual support?

submitted by /u/MediocreFoods
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