Posted inYelp Sucks
Posted inOutsmarting Yelp Yelp Sucks
Yelp Is Ruining My Business
"Help! Yelp is ruining my business!" This is the tearful phone call I get every week. Another struggling business owner, failing, due to an unfair negative review. Feeling helpless, alone, attacked, the emotion coming through the phone line sounds a lot like the rape victims I counseled in college. The same questions: How did this…
Posted inOutsmarting Yelp
INFOGRAPHIC: The Ultimate Complete Final Social Media Sizing Cheat Sheet
Need pixel dimensions and sizing information for Facebook, Twitter, Google+, YouTube, Pinterest, or LinkedIn? Here it is all in one handy infographic. Social Media sites are constantly changing sizes of their graphics, making it near impossible to keep up or make your pretty image just perfect... until now. Thanks for my buddies over at Lunametrics…
Posted inOutsmarting Yelp
Yelp's CEO Jeremy Stoppleman Had One Thing Right
In 2008 Yelp first did a massive clean sweep, claiming to delete spammers accounts. I got swept up in the mess. I'm not a spammer. I never wrote a review for a product or service I didn't use. And every review I received for my business was from a very well satisfied client. But the…
Delete Yelp Account
This is the number one question I get asked, and while there is no definitive answer, a number of community members have been successful! Remember, there is a difference between deleting your personal Yelp account, and deleting your business listing. If you want to remove your personal account, there are step by step instructions here.…
Posted inYelp Sucks
Filter Them Out!
Love this lineup of alternative review sites you should be paying attention to! Check it out, and report back. Did you have success?
Posted inSmall Business Resources Yelp Sucks
Merchant Services Scams That Can Bankrupt Your Business
You've all met them before, the slick talking credit card processing salesmen out to make a quick buck, pushing you to sign on the dotted line, promising the moon and then vanishing as soon as they get their check. Listen in and learn what can happen if you have the wrong merchant account! How you…
Posted inSmall Business Resources
Do You Impress The Press?
In the past few weeks I’ve sent out a few media queries to this group from some major news sources. And over 70 of you responded before the deadline to just one of them. Thank you! With that said, I saw many of your replies and although a few of you may have gotten to…
Posted inYelp Lawsuit
Yelp Adds Restaurant Inspection Scores to Listings
Yelp has collaborated with San Francisco and New York municipal governments to introduce a new open data standard, the "Local Inspector Value-entry Specification," or LIVE . The new rating system shows historical scores, as well as violation details .
Posted inOutsmarting Yelp Yelp Commentary
Buying Better Yelp Results
If you're a Yelp business owner, no doubt you saw the Important Message that went out today from Yelp talking about "reputation management" and how you can't buy results on Yelp. That is TRUE! You can't pay for Yelp advertising to remove bad reviews, you can't bribe them to take down negative reviews, you can't…