Your company provides a service to customers, and those customers communicate their experience to the world through an online medium, often online reviews. These reviews contribute to the digital portfolio of every business. Your local
A few days ago, a young woman calling herself Talia Jane became internet famous when she wrote a public letter to the CEO of Yelp, complaining about her minimum-wage customer support job at Yelp and
Aside from the sleepless nights, anxiety, and overall feeling of dread every time a negative review for your business pops up, there is a real and significant financial effect. When you think about "how much
