Yelp Is Ruining My Business
Posted inOutsmarting Yelp Yelp Sucks

Yelp Is Ruining My Business

"Help! Yelp is ruining my business!" This is the tearful phone call I get every week. Another struggling business owner, failing, due to an unfair negative review. Feeling helpless, alone, attacked, the emotion coming through the phone line sounds a lot like the rape victims I counseled in college. The same questions: How did this…
Yelp's CEO Jeremy Stoppleman Had One Thing Right
Posted inOutsmarting Yelp

Yelp's CEO Jeremy Stoppleman Had One Thing Right

In 2008 Yelp first did a massive clean sweep, claiming to delete spammers accounts. I got swept up in the mess. I'm not a spammer. I never wrote a review for a product or service I didn't use. And every review I received for my business was from a very well satisfied client. But the…