Our Yelp page is dominated by negative reviews. Meanwhile, the “Not Currently Recommended” section is full of 5-star reviews. We don’t solicit reviews, yet Yelp’s algorithm treats legitimate positive feedback from real customers as fake or solicited.
No business escapes negative reviews. But Yelp’s algorithm is actively hurting ours.
Here’s a clear example:
Someone left a 1-star review that wasn’t for our company. It immediately went front and center. We couldn’t prove it wasn’t ours, and Yelp (like Google) rarely sides with the business. We responded politely and asked the user to remove it. Months—or years—passed with no action.
Finally the reviewer replied, “Sorry, wrong company,” and changed the rating from 1 star to 5 stars. The moment it became a positive review, Yelp’s algorithm moved it into “Not Currently Recommended.”
We’re at the end of our rope. We have no control over how our positive reviews are suppressed or how the overall mix of feedback is presented. The health of our business is being dictated by a flawed algorithm, and that’s unacceptable.
Has anyone discussed a class action against Yelp over this? At the very least, they need to eliminate the “Currently Recommended / Not Currently Recommended” system
submitted by /u/No-Mango-8105
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