Handling Customer Complaints
Posted inSmall Business Resources

Handling Customer Complaints

Customer complaints are generally difficult for small businesses to handle. Where the staff is small and there is a lot of direct personal contact with the customer, any customer complaint tends to be taken personally and causes frustration and disappointment for the staff. So what is the way out? The crucial first step to handling…
Protecting Yourself Against Yelp and Other Online Review Sites
Posted inOutsmarting Yelp

Protecting Yourself Against Yelp and Other Online Review Sites

[youtube Luxt1EgePRk] Online, Reputation is everything! A wise man once said, “Steal my money and I can earn more but let no man steal my good name.” In today’s world where anyone or anything can be easily “Googled”, hard earned success can be wiped out overnight if companies fail to actively manage their reputation. After…