FBI warns of threat actors spoofing Bureau domains, email accounts

FBI warns of threat actors spoofing Bureau domains, email accounts

The U.S. law enforcement agency shares a sampling of more than 90 spoofed FBI-related domains registered recently The Federal Bureau of Investigation (FBI) has issued a warning about domains designed to spoof the Bureau’s official website, fbi.gov. The alert lists more than 90 such fraudulent websites that have been registered recently. “The FBI observed unattributed cyber actors…
Europol and partners thwart massive credit card fraud scheme

Europol and partners thwart massive credit card fraud scheme

The operation was carried out against fraudsters trying to monetize stolen credit card data on the internet’s seedy underbelly Europol and several national law enforcement agencies have teamed up to disrupt trade in stolen credit card data on the dark web, ultimately preventing around €40 million (US$48 million) in losses for both consumers and financial…
Mobile payment apps: How to stay safe when paying with your phone

Mobile payment apps: How to stay safe when paying with your phone

Are mobile payments and digital wallets safe? Are the apps safer than credit cards? What are the main risks? Here’s what to know. While cash transactions aren’t going anywhere anytime soon, the convenience of electronic payment solutions has been steadily growing in popularity over the years. According to a recent survey by the US Federal Reserve,…
Cyberattackers could trick scientists into producing dangerous substances

Cyberattackers could trick scientists into producing dangerous substances

Without ever setting foot in the lab, a threat actor could dupe DNA researchers into creating pathogens, according to a study describing “an end-to-end cyber-biological attack” Researchers have described a theoretical cyberattack that could be used to dupe unsuspecting scientists into producing dangerous biological substances, toxins and synthetic viruses. The paper, authored by researchers from Israel’s…
Turla Crutch: Keeping the “back door” open

Turla Crutch: Keeping the “back door” open

ESET researchers discover a new backdoor used by Turla to exfiltrate stolen documents to Dropbox ESET researchers found a previously undocumented backdoor and document stealer. Dubbed Crutch by its developers, we were able to attribute it to the infamous Turla APT group. According to our research, it was used from 2015 to, at least, early…
The Seven Deadly Sins of Customer Service

The Seven Deadly Sins of Customer Service

There's an art and science to Customer Service and neutralizing customers who may leave negative reviews. Avoiding these seven deadly sins is a good place to start! Detachment Everyone likes a little bit of concern and a show of interest, and this is why customer service should never appear to be disinterested in a client's…
Handling Customer Complaints

Handling Customer Complaints

Customer complaints are generally difficult for small businesses to handle. Where the staff is small and there is a lot of direct personal contact with the customer, any customer complaint tends to be taken personally and causes frustration and disappointment for the staff. So what is the way out? The crucial first step to handling…
The Art of Customer Follow-up

The Art of Customer Follow-up

One of the most important factors of Customer Management in business is building up of customer loyalty through follow-up. This field is increasingly gaining prominence since companies now recognize the importance of customer retention, which in turn, leads to new customers. This type of marketing, which relies more on turning first-time buyers into loyal future…
SmBiz Branding for Success

SmBiz Branding for Success

Millions of prospects mean nothing if your website doesn't deliver, and can hold the attention span of modern consumers. What sets businesses apart is their web branding. Branding is a combinations of ideas, beliefs, and loyalty that people share about a product or company. You can always elevate your brand by reaching your audience more…
Freebies, Discounts, and Upgrades for Business Owners

Freebies, Discounts, and Upgrades for Business Owners

FoundersCard is a community of over 50,000 members comprised of the world's most successful and influential entrepreneurs, innovators, and business owners. Are you an entrepreneur, an innovator or a startup creator? There’s an exclusive club with unique personal and business perks that might be of interest. FoundersCard is a private membership program, designed to give…