The last in our series on IIS threats introduces a malicious IIS extension used to manipulate page rankings for third-party websites ESET researchers have discovered and analyzed a previously undocumented server-side trojan that manipulates search engine
There's an art and science to Customer Service and neutralizing customers who may leave negative reviews. Avoiding these seven deadly sins is a good place to start! Detachment Everyone likes a little bit of concern and a
Customer complaints are generally difficult for small businesses to handle. Where the staff is small and there is a lot of direct personal contact with the customer, any customer complaint tends to be taken personally
