Solicitation I Just Got Offering Yelp Reviews For Sale Before you get too excited, I'm not ever going to tell you to buy reviews. It's stupid, dangerous, and has the very likely potential to get your account labeled as fraudulent. I'm not even just making assumptions. We tested it by creating "new businesses" (that didn't…
Posted By Anna Roth @annaroth on Fri, Sep 5, 2014 at 8:02 AMThe internet’s all in a tizzy the past few days thanks to a Wednesday ruling by the Ninth Circuit Court of Appeals in San Francisco, which said that review site Yelp could manipulate its ratings for money.So, say a small diner makes a big ad buy on the site, those extra…
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Great idea and very convenient, but too many botched deliveries. Review: One star. That, in a nutshell, sums up investors’ sentiments on Yelp right now. The company’s stock fell as much as 30% in after-hours trading Tuesday after the company posted disappointing sales results. That drop effectively erases all Yelp’s stock gains from the last…
This won’t be music to your ears – researchers spot an unsecured database replete with records used for an account hijacking spree Researchers have found an unsecured internet-facing database containing over 380 million individual records, including login credentials that were leveraged for breaking into 300,000 to 350,000 Spotify accounts. The exposed records included a variety…
Here’s what to know about attacks where a fraudster has your number, literally and otherwise SIM swap scams have been a growing problem, with fraudsters targeting people from various walks of life, including tech leaders, and causing untold damage to many victims. Here’s why you should be on the lookout for attacks where someone can…
The U.S. law enforcement agency shares a sampling of more than 90 spoofed FBI-related domains registered recently The Federal Bureau of Investigation (FBI) has issued a warning about domains designed to spoof the Bureau’s official website, fbi.gov. The alert lists more than 90 such fraudulent websites that have been registered recently. “The FBI observed unattributed cyber actors…
The operation was carried out against fraudsters trying to monetize stolen credit card data on the internet’s seedy underbelly Europol and several national law enforcement agencies have teamed up to disrupt trade in stolen credit card data on the dark web, ultimately preventing around €40 million (US$48 million) in losses for both consumers and financial…
Without ever setting foot in the lab, a threat actor could dupe DNA researchers into creating pathogens, according to a study describing “an end-to-end cyber-biological attack” Researchers have described a theoretical cyberattack that could be used to dupe unsuspecting scientists into producing dangerous biological substances, toxins and synthetic viruses. The paper, authored by researchers from Israel’s…
ESET researchers discover a new backdoor used by Turla to exfiltrate stolen documents to Dropbox ESET researchers found a previously undocumented backdoor and document stealer. Dubbed Crutch by its developers, we were able to attribute it to the infamous Turla APT group. According to our research, it was used from 2015 to, at least, early…
There's an art and science to Customer Service and neutralizing customers who may leave negative reviews. Avoiding these seven deadly sins is a good place to start! Detachment Everyone likes a little bit of concern and a show of interest, and this is why customer service should never appear to be disinterested in a client's…
Customer complaints are generally difficult for small businesses to handle. Where the staff is small and there is a lot of direct personal contact with the customer, any customer complaint tends to be taken personally and causes frustration and disappointment for the staff. So what is the way out? The crucial first step to handling…
One of the most important factors of Customer Management in business is building up of customer loyalty through follow-up. This field is increasingly gaining prominence since companies now recognize the importance of customer retention, which in turn, leads to new customers. This type of marketing, which relies more on turning first-time buyers into loyal future…
Millions of prospects mean nothing if your website doesn't deliver, and can hold the attention span of modern consumers. What sets businesses apart is their web branding. Branding is a combinations of ideas, beliefs, and loyalty that people share about a product or company. You can always elevate your brand by reaching your audience more…