Freedom of Speech is NOT Freedom From Consequences
Posted inFeatured

Freedom of Speech is NOT Freedom From Consequences

Pierson College Dean June Chu issued a public apology Saturday after reviews from her personal Yelp account began circulating at Yale.“There are no two ways about it,” she wrote. “Not only were they insensitive in matters related to class and race; they demean the values to which I hold myself and which I offer as…
What Ever Happened to Billion Dollar Bully?
Posted inFeatured Yelp Documentary

What Ever Happened to Billion Dollar Bully?

https://www.youtube.com/watch?v=hyeOIppDGrs The long LONG awaited premiere of the anti-Yelp documentary, "Billion Dollar Bully," was supposed to be today at the SF Doc Festival, but the producers pulled it for a better opportunity. From their website, "We have an exciting update regarding the premiere of Billion Dollar Bully! As many of you are aware, we were…
Online Reviews – 50 Stats You Need to Know
Posted inFeatured Online Reviews Small Business Resources

Online Reviews – 50 Stats You Need to Know

Your company provides a service to customers, and those customers communicate their experience to the world through an online medium, often online reviews. These reviews contribute to the digital portfolio of every business. Your local business clients need reviews. Aside from building customer trust and helping with SEO, Google’s markup of a company or product…
The Value of a Yelp Elite to your Business
Posted inFeatured Outsmarting Yelp Yelp Sucks

The Value of a Yelp Elite to your Business

https://www.youtube.com/watch?v=nJQ7E92twUI While Elite Pete does look a lot like a few Elites I know, the power they wield should never be underestimated.  By pissing off just one Elite, Red Spaghetti Tattoo ceased to exist. Thier phone stopped ringing, all their good reviews were instantly filtered, just as her threats suggested they would be. Doesn't matter…
Communications Decency Act Explained
Posted inFeatured Yelp Lawsuit

Communications Decency Act Explained

https://www.youtube.com/watch?v=MnQnlRC-0sE Evan Brown, of Hinshaw & Culbertson and author of the "Internet Cases" blog, discusses the challenges social networking sites can present to clients interested in managing their online reputation. Evan also examines the unique immunity afforded to websites, like Yelp and Craigslist, under the Communications Decency Act.