The Seven Deadly Sins of Customer Service
Posted inSmall Business Resources

The Seven Deadly Sins of Customer Service

There's an art and science to Customer Service and neutralizing customers who may leave negative reviews. Avoiding these seven deadly sins is a good place to start! Detachment Everyone likes a little bit of concern and a show of interest, and this is why customer service should never appear to be disinterested in a client's…
Handling Customer Complaints
Posted inSmall Business Resources

Handling Customer Complaints

Customer complaints are generally difficult for small businesses to handle. Where the staff is small and there is a lot of direct personal contact with the customer, any customer complaint tends to be taken personally and causes frustration and disappointment for the staff. So what is the way out? The crucial first step to handling…
The Art of Customer Follow-up
Posted inSmall Business Resources

The Art of Customer Follow-up

One of the most important factors of Customer Management in business is building up of customer loyalty through follow-up. This field is increasingly gaining prominence since companies now recognize the importance of customer retention, which in turn, leads to new customers. This type of marketing, which relies more on turning first-time buyers into loyal future…
SmBiz Branding for Success
Posted inSmall Business Resources

SmBiz Branding for Success

Millions of prospects mean nothing if your website doesn't deliver, and can hold the attention span of modern consumers. What sets businesses apart is their web branding. Branding is a combinations of ideas, beliefs, and loyalty that people share about a product or company. You can always elevate your brand by reaching your audience more…
Freebies, Discounts, and Upgrades for Business Owners
Posted inFeatured Small Business Resources

Freebies, Discounts, and Upgrades for Business Owners

FoundersCard is a community of over 50,000 members comprised of the world's most successful and influential entrepreneurs, innovators, and business owners. Are you an entrepreneur, an innovator or a startup creator? There’s an exclusive club with unique personal and business perks that might be of interest. FoundersCard is a private membership program, designed to give…
240 Influencers Who Can Skyrocket Your Business and 1 Who Can Ruin You Overnight
Posted inJeremy Stoppleman Small Business Resources

240 Influencers Who Can Skyrocket Your Business and 1 Who Can Ruin You Overnight

I’m curious if you can answer this POP QUIZ: What’s the fastest, easiest and most economical way to get instant exposure, marketing reach & visibility without spending a penny on advertising costs? HINT #1: It’s surprisingly obvious, but overlooked by most who are reading this invitation. Yet, it’s the key strategy the world’s top Podcasters, Bloggers & Social…
How to Remove Bad Yelp Reviews
Posted inTop

How to Remove Bad Yelp Reviews

First things first - Nobody can remove Yelp reviews but Yelp Administrators, and nobody can guarantee to remove anything on Yelp. Reputation Management companies can only guarantee you won't pay until it's removed, and normally they charge upwards of $1000.00 per review removed. Crazy. That being said, here's how to identify and dispute bad yelp…
The Value of a Yelp Elite to your Business
Posted inFeatured Outsmarting Yelp Yelp Sucks

The Value of a Yelp Elite to your Business

https://www.youtube.com/watch?v=nJQ7E92twUI While Elite Pete does look a lot like a few Elites I know, the power they wield should never be underestimated.  By pissing off just one Elite, Red Spaghetti Tattoo ceased to exist. Thier phone stopped ringing, all their good reviews were instantly filtered, just as her threats suggested they would be. Doesn't matter…
What if Yelp Were Real Life?
Posted inOutsmarting Yelp Yelp Sucks

What if Yelp Were Real Life?

An interesting idea, taking how Yelp behaves online and doing it in the real world. Even though there are differences between online and the real world, there are still rules of society, and pretty obvious right and wrong. This video does it brilliantly! [embedplusvideo editlink="http://bit.ly/1ua76Tp" standard="http://www.youtube.com/v/fYpmJHlXuVc?fs=1" vars="ytid=fYpmJHlXuVc&width=450&height=283&start=&stop=&rs=w&hd=0&autoplay=0&react=1&chapters=&notes=" id="ep6829" /]
Outsmarting Bad Reviews on Yelp!
Posted inOutsmarting Yelp Presentations

Outsmarting Bad Reviews on Yelp!

Yelp has a secret! It isn't so much that they get traffic but that they use search engine optimization to get traffic and THAT is people find you on Yelp. When you let Yelp be your only search engine listing, you give them complete power to wipe you out. To make your mark you have…
Tell Your Yelp Story
Posted inYelp Yelp Commentary

Tell Your Yelp Story

It’s time to share your story… stories will be chosen from the comments below to be profiled on the site with the truth of how Yelp has done you wrong.If you really want to help, read through the comments and thumbs up or down the stories to help the media select the best stories to…
Posted inYelp

⚙️ Go to desk settings on bottom left to delete tutorial

Welcome to Storipress' collaborative real-time editor. We think it's the best editor in the world. Why? Well, unlike other editors you've used like Google Docs, Storipress is designed to push content to the Web, not to a printer.So, what does that mean? Well, let's discover its features 👇🌆 Cards and EmbedsEmbedsHow was the above YouTube…
improve your online business reputation
Posted inYelp

5 Ways To Improve Your Brand Reputation

A consumer will always consider brand reputation when deciding what company to use to satisfy their needs. If your brand does not have a positive reputation, you will consistently lose out to the competition which can be frustrating. Additionally, it can be hard to change public perception once you have developed a negative reputation, which…